Fred´s Help Center

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Helpcenter & FAQs

Fred is very easy and sociable!

There are just a few things you need to know. Fred is designed to be clear and simple – and you can chat with Fred in any language!

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Frequently Asked Questions

Questions about Fred

  • How do I sign up for Fred?

    To sign up for Fred, visit our website and click on the "Sign Up" button. You can register using your email, Google, Facebook, or LinkedIn account. 

  • Can I connect multiple social media accounts to Fred?

    Yes, you can connect multiple social media accounts to Fred. Depending on your subscription plan, you can manage several accounts from platforms like Facebook, Instagram, Twitter, LinkedIn, and TikTok. 

  • How do I create a campaign in Fred?

    Navigate to the "Campaigns" section in the main menu. Click on the "Create Campaign" button, name your campaign, and customize settings such as posting times, social accounts, and hashtags 

  • What are rotating posts in Fred?

    Rotating posts in Fred allow you to use different variations of media and text for each scheduled post, ensuring fresh and engaging content every time a post is published 

  • How do I set up posting times for my campaign?

    In the campaign settings, go to the "Posting Times" tab. You can choose daily, weekly, monthly, or yearly schedules and specify the exact times and days for your posts 

  • Can I manage posts for different time zones in Fred?

    Yes, Fred allows you to set the time zone for each campaign, making it easier to manage posts for clients or audiences in different regions 

  • What happens if I exceed the social media account limit for my plan?

    If you exceed the account limit, Fred will prompt you to upgrade your plan or reduce the number of connected accounts to comply with your current plan's restrictions 

  • How do I cancel my Fred subscription?

    You cannot cancel your Fred subscription outright but can downgrade to a free account at any time. To do this, log in to your account, navigate to your personal area, and click on "Subscription." From there, you can choose to downgrade to the free account. 

  • Will I lose my data if I cancel my subscription?

    If you cancel your subscription, your data will be stored for a limited time. You can reactivate your account within this period to retain your data. After this period, your data may be permanently deleted 

  • Does Fred support team collaboration?

    Yes, Fred supports team collaboration. You can invite team members or freelancers to manage specific campaigns without giving them access to billing information or other settings 

  • How do I use the hashtag tool in Fred?

    The hashtag tool is located in the dashboard. You can search for relevant hashtags, create lists, and analyze hashtag performance to optimize your social media posts 

  • Can I schedule posts for all major social media platforms with Fred?

    Yes, Fred allows you to schedule and manage posts for major platforms like Facebook, Instagram, YouTube, LinkedIn, and TikTok 

  • How does Fred handle social media analytics?

    Fred provides centralized analytics for all your connected social accounts, offering insights into post performance, engagement metrics, and audience behavior 

  • What payment methods does Fred accept?

    Fred accepts major credit cards, PayPal, and other common online payment methods. You can manage your payment options in the "Billing" section of your account settings.

  • How secure is my data with Fred?

    Fred uses industry-standard security measures to protect your data, including encryption and secure servers. Your privacy and data security are our top priorities.

  • Can I change my subscription plan at any time?

    Yes, you can upgrade or downgrade your subscription plan at any time from the "Account Settings" section. Changes will take effect immediately.

  • What happens if I forget my password?

    If you forget your password, click on the "Forgot Password" link on the login page. Follow the prompts to reset your password via email.